Houndstooth Jacquard Hijab Stone

At Fresh Scarfs, we’re committed to delivering your orders safely, promptly, and with care. This Shipping Policy outlines the key information regarding processing times, shipping options, costs, and international delivery.

1. Order Processing

• Orders are processed Monday to Friday, excluding public holidays.

• Please allow 1–2 business days for order processing before shipment.

• During high-volume periods (sales, holidays), processing may take slightly longer.

2. International Shipping

We offer international shipping to many countries across Europe, via Freshscarfs.co 

• Standard International Delivery: Estimated 5–10 business days

• Shipping rates and times vary by destination and are calculated at checkout

• Customs duties and import taxes (if applicable) are the responsibility of the customer

3. Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can follow your order’s progress through the link provided.

4. Delivery Issues

If your package is delayed, lost, or damaged in transit:

• Please contact our team at support@freshscarfs.co

• Claims for lost packages must be submitted within 7 days of the estimated delivery date

5. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout. Fresh Scarfs is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

6. Contact Us

For any shipping-related inquiries, our customer support team is here to help:

Email: support@freshscarfs.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]

At Freshscarfs, we want you to love every item you purchase. If something isn’t quite right, you may return it within the timeframe and conditions outlined below.

1. Return Eligibility

You may return items within 14 days of receiving your order if they meet the following conditions:

• Item is unused, unworn, and in original condition

• Tags and original packaging are intact

• Item is not listed as non-returnable (such as innerwear or personalized products that are excluded for hygiene reasons)

2. How to Return

To initiate a return:

1. Submit a Return Request

2. We will provide return instructions via email and, if applicable, a return label

3. Ship the item(s) back within 7 days of receiving return instructions

3. Return Shipping Costs

• Domestic Returns: Return shipping are the customer’s responsibility unless the item was faulty or incorrect

• International Returns: Return shipping and any customs duties are the customer’s responsibility unless the item was faulty or incorrect

4. Refunds

Once your return is received and approved:

• A refund will be issued to your original payment method

• Please allow up to 10 business days for the refund to appear, depending on your payment provider

• Shipping costs (if applicable) are non-refundable

5. Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return your original item and place a new order.

6. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at support@freshscarfs.co within 3 days of delivery. We will arrange a replacement or refund at no cost to you.

7. Non-Returnable Items

We do not accept returns on:

• Final sale or discounted items marked non-returnable

• Hygienic product, such as innerwear

• Personalized or custom-made products

8. Contact Us

For any return-related questions:

Email: support@freshscarfs.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]

At Freshscarfs, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

1. Refund Eligibility

Refunds are issued for:

• Approved returns received in original condition

• Orders cancelled before dispatch

• Items reported as faulty or incorrect within the specified timeframes

To qualify, items must be:

• Unused and unworn

• In original packaging, with all tags attached

• Returned within 14 days of delivery

2. Refund Method

• Refunds are issued to the original method of payment

• We do not offer refunds to alternative accounts or payment methods

3. Refund Timeline

Once your return is received and inspected:

• You will receive an email confirmation

• If approved, the refund will be processed within 5–10 business days

• Processing time may vary depending on your bank or payment provider

4. Shipping & Fees

• Original shipping fees are non-refundable unless the item was faulty or the wrong product was sent

• Return shipping fees are the customer’s responsibility, unless otherwise stated

5. Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item:

• Notify us within 3 days of delivery at support@manukaglobal.co

• Approved claims will be fully refunded or replaced at no cost to you

6. Non-Refundable Items

No refunds are issued for:

• Final sale or marked non-refundable items

• Earrings or other hygienic items

• Personalized or custom-made products

7. Contact Us

For questions about your refund:

Email: support@freshscarfs.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]