Refund Policy
At Freshscarfs, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.
1. Refund Eligibility
Refunds are issued for:
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Approved returns received in original condition
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Orders cancelled before dispatch
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Items reported as faulty or incorrect within the specified timeframes
To qualify, items must be:
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Unused and unworn
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In original packaging, with all tags attached
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Returned within 14 days of delivery
2. Refund Method
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Refunds are issued to the original method of payment
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We do not offer refunds to alternative accounts or payment methods
3. Refund Timeline
Once your return is received and inspected:
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You will receive an email confirmation
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If approved, the refund will be processed within 5–10 business days
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Processing time may vary depending on your bank or payment provider
4. Shipping & Fees
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Original shipping fees are non-refundable unless the item was faulty or the wrong product was sent
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Return shipping fees are the customer’s responsibility, unless otherwise stated
5. Faulty or Incorrect Items
If you received a faulty, damaged, or incorrect item:
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Notify us within 3 days of delivery at support@manukaglobal.co
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Approved claims will be fully refunded or replaced at no cost to you
6. Non-Refundable Items
No refunds are issued for:
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Final sale or marked non-refundable items
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Earrings or other hygienic items
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Personalized or custom-made products
7. Contact Us
For questions about your refund:
Email: support@freshscarfs.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]