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Payment Policy

Welcome to Freshscarfs! We strive to make your shopping experience seamless and secure. Please read our payment policy carefully before making a purchase.

1. Accepted Payment Methods

We offer a variety of secure payment options to cater to our EU customers, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Maestro

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Bank Transfers: Available for select orders (subject to processing time)

  • Buy Now, Pay Later (BNPL) Services: Klarna, Afterpay (where applicable)

  • Gift Cards & Store Credit: Redeemable for purchases on Freshscarfs’ official website

2. Currency & Pricing

  • All prices on our website are displayed in EUR (€).

  • The final amount charged may vary due to currency exchange rates if purchasing outside the Eurozone.

  • Prices include VAT where applicable, in compliance with EU regulations.

3. Payment Security

  • We use industry-standard encryption and fraud prevention tools to protect your transactions.

  • Freshscarfs does not store or have access to your full payment details. All payments are processed securely via third-party payment gateways.

  • For additional security, 3D Secure authentication may be required for card payments.

4. Order Confirmation & Payment Authorization

  • Once payment is successfully processed, you will receive an order confirmation email.

  • If payment is declined, please check with your bank or payment provider before attempting another transaction.

  • Orders will only be processed after full payment is received.

5. Refunds & Payment Reversals

  • Refunds for eligible returns will be issued to the original payment method within 5-10 business days after approval.

  • Shipping fees are non-refundable unless the item received is faulty or incorrect.

  • If you used a BNPL service, refunds will be processed according to the provider’s terms.

6. Payment Issues & Fraud Prevention

  • If we detect suspicious activity, we may contact you for verification or cancel the order for security reasons.

  • Freshscarfs reserves the right to refuse transactions that appear fraudulent or do not comply with our security standards.

7. Contact Us

For any payment-related inquiries, please contact our customer service team at [support@freshscarfs.co] or through our Whatsapp line +49 178 8346222

By placing an order on Freshscarfs, you agree to abide by this payment policy. We appreciate your trust in shopping with us!