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1. Eligibility for Refunds
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may create a Return Request under the following conditions:

  • The item must be returned within 14 days from the date of delivery.
  • The item must be unused, unwashed, and in its original packaging with tags attached.
  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:

  • Items marked as final sale or clearance.
  • Personalized or custom-made products.
  • Gift cards or digital downloads.
  • Items that have been used, altered, or damaged after delivery.

3. Refund Process
To initiate a refund, please follow these steps:

  1. Contact our customer service team via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222 with your order number and reason for the refund request.

  2. If eligible, you will receive return instructions, including the return address.

  3. Once we receive and inspect the returned item, we will process the refund within 1-3 business days.

  4. Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Shipping Costs

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • If your refund is approved, only the product price will be refunded.

5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order. We will provide a replacement or issue a refund at no additional cost.

6. Late or Missing Refunds
If you have not received your refund within the estimated timeframe, please:

  • Check your bank account.
  • Contact your credit card provider, as processing times may vary.
  • If you still have concerns, reach out to us via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222 with your order number.

7. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website.

For any questions or assistance, please contact our support team via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222.