Medina Silk Scarf Pearl

The available shipping methods, estimated delivery time, and any applicable costs will be displayed at checkout before you complete your purchase.

Orders are typically delivered within 2-4 business days (excluding customs clearance). During peak seasons, delivery may take longer. Fresh Scarfs is not responsible for delays caused by customs processing.

Order Tracking

Once your order is packed and shipped, you will receive an email with your tracking details.

• Tracking updates may take a few days to appear.
• You can also track your order by logging into My Account and navigating to My Orders.

Undeliverable Packages

If your package cannot be delivered due to an incorrect address, multiple failed delivery attempts, or any other reason, it will be returned to Fresh Scarfs.

For assistance, please contact us at support@freshscarfs.co.

Customs & Import Duties

• If your order exceeds the duty-free threshold of your country, additional import fees may apply at delivery.
• Fresh Scarfs does not cover these charges. Please check with your local customs office for details.
  

Bank Fees

Your bank may charge additional fees for cross-border transactions. Fresh Scarfs does not reimburse these fees.

For more details, please contact your bank.

If you have not received your order, refund, or return confirmation, please reach out to us at support@freshscarfs.co.

At Freshscarfs, we strive to ensure you love every purchase. However, if you're not completely satisfied, we offer a hassle-free Return Process in line with EU consumer rights.

Eligibility for Returns

• Items can be returned within 14 days of receiving your order.
• Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
• For hygiene reasons, scarves, hijabs, and accessories must be unworn and in their original sealed packaging to qualify for a return.
• Personalized or final sale items cannot be returned unless defective or incorrect.

How to Initiate a Return

1. Submit a Return Request 
2. Pack Your Items Securely: Ensure the products are in their original packaging to prevent damage during return shipping.
3. Ship Your Return: We will provide you with a return shipping label or instructions. The cost of return shipping is the customer’s responsibility, unless the item is faulty or incorrect.
4. Receive Your Refund: Once we receive and inspect the returned items, a refund will be processed to your original payment method within 7-10 business days.
   

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [support@freshscarfs.co] with a photo of the issue within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs

• Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
• We recommend using a trackable shipping method, as we are not responsible for lost returns.

For any further inquiries, feel free to reach out to our customer support team at support@freshscarfs.co

1. Eligibility for Refunds
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may create a Return Request under the following conditions:

• The item must be returned within 14 days from the date of delivery.
• The item must be unused, unwashed, and in its original packaging with tags attached.
• Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:

• Items marked as final sale or clearance.
• Personalized or custom-made products.
• Gift cards or digital downloads.
• Items that have been used, altered, or damaged after delivery.

3. Refund Process
To initiate a refund, please follow these steps:

1. Contact our customer service team via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222 with your order number and reason for the refund request.

2. If eligible, you will receive return instructions, including the return address.

3. Once we receive and inspect the returned item, we will process the refund within 1-3 business days.

4. Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Shipping Costs

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

• If your refund is approved, only the product price will be refunded.

5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order. We will provide a replacement or issue a refund at no additional cost.

6. Late or Missing Refunds
If you have not received your refund within the estimated timeframe, please:

• Check your bank account.
• Contact your credit card provider, as processing times may vary.
• If you still have concerns, reach out to us via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222 with your order number.

7. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website.

For any questions or assistance, please contact our support team via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222.