Summer Rose Patterned Rami Hijab Brown

At Fresh Scarfs, we’re committed to delivering your orders safely, promptly, and with care. This Shipping Policy outlines the key information regarding processing times, shipping options, costs, and international delivery.

1. Order Processing

• Orders are processed Monday to Friday, excluding public holidays.

• Please allow 1–2 business days for order processing before shipment.

• During high-volume periods (sales, holidays), processing may take slightly longer.

2. International Shipping

We offer international shipping to many countries across Europe, via Freshscarfs.co 

• Standard International Delivery: Estimated 5–10 business days

• Shipping rates and times vary by destination and are calculated at checkout

• Customs duties and import taxes (if applicable) are the responsibility of the customer

3. Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can follow your order’s progress through the link provided.

4. Delivery Issues

If your package is delayed, lost, or damaged in transit:

• Please contact our team at support@freshscarfs.co

• Claims for lost packages must be submitted within 7 days of the estimated delivery date

5. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout. Fresh Scarfs is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

6. Contact Us

For any shipping-related inquiries, our customer support team is here to help:

Email: support@freshscarfs.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]

At Freshscarfs, we want you to love every item you purchase. If something isn’t quite right, you may return it within the timeframe and conditions outlined below.

1. Return Eligibility

You may return items within 14 days of receiving your order if they meet the following conditions:

• Item is unused, unworn, and in original condition

• Tags and original packaging are intact

• Item is not listed as non-returnable (such as innerwear or personalized products that are excluded for hygiene reasons)

2. How to Return

To initiate a return:

1. Submit a Return Request

2. We will provide return instructions via email and, if applicable, a return label

3. Ship the item(s) back within 7 days of receiving return instructions

3. Return Shipping Costs

• Domestic Returns: Return shipping are the customer’s responsibility unless the item was faulty or incorrect

• International Returns: Return shipping and any customs duties are the customer’s responsibility unless the item was faulty or incorrect

4. Refunds

Once your return is received and approved:

• A refund will be issued to your original payment method

• Please allow up to 10 business days for the refund to appear, depending on your payment provider

• Shipping costs (if applicable) are non-refundable

5. Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return your original item and place a new order.

6. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at support@freshscarfs.co within 3 days of delivery. We will arrange a replacement or refund at no cost to you.

7. Non-Returnable Items

We do not accept returns on:

• Final sale or discounted items marked non-returnable

• Hygienic product, such as innerwear

• Personalized or custom-made products

8. Contact Us

For any return-related questions:

Email: support@freshscarfs.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]

1. Eligibility for Refunds
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may create a Return Request under the following conditions:

• The item must be returned within 14 days from the date of delivery.
• The item must be unused, unwashed, and in its original packaging with tags attached.
• Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:

• Items marked as final sale or clearance.
• Personalized or custom-made products.
• Gift cards or digital downloads.
• Items that have been used, altered, or damaged after delivery.

3. Refund Process
To initiate a refund, please follow these steps:

1. Contact our customer service team via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222 with your order number and reason for the refund request.

2. If eligible, you will receive return instructions, including the return address.

3. Once we receive and inspect the returned item, we will process the refund within 1-3 business days.

4. Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Shipping Costs

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

• If your refund is approved, only the product price will be refunded.

5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order. We will provide a replacement or issue a refund at no additional cost.

6. Late or Missing Refunds
If you have not received your refund within the estimated timeframe, please:

• Check your bank account.
• Contact your credit card provider, as processing times may vary.
• If you still have concerns, reach out to us via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222 with your order number.

7. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website.

For any questions or assistance, please contact our support team via email at support@freshscarfs.co or through our WhatsApp line at +49 178 8346222.