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At Fresh Scarfs, we’re committed to delivering your order quickly and securely. Please review the information below to understand our shipping process, delivery timelines, and other important details.

Shipping Methods & Delivery Times

  • Available shipping options, estimated delivery times, and applicable costs will be displayed at checkout before you complete your purchase.

  • Orders are typically delivered within 2–4 business days, excluding customs clearance.

  • Please note that during peak periods or public holidays, delivery may take longer than usual.

  • Fresh Scarfs is not responsible for delays caused by customs inspections or clearance procedures.

Order Tracking

  • Once your order has been packed and shipped, you will receive an email with your tracking details.

  • Tracking updates may take up to 48 hours to appear after the shipment is dispatched.

  • You can also track your order by logging into My Account and navigating to My Orders.

Undeliverable Packages

If your package cannot be delivered due to:

  • An incorrect or incomplete address

  • Multiple failed delivery attempts

  • Refusal to accept the package

…it will be returned to Fresh Scarfs.
For assistance, please contact our team at support@freshscarfs.co.

Customs & Import Duties

  • If your order exceeds your country’s duty-free threshold, additional customs duties, VAT, or import taxes may be charged at delivery.

  • These fees are determined by your local customs office and are not included in your order total.

  • Fresh Scarfs does not cover or reimburse customs fees or import taxes.

  • We recommend checking with your local customs office before placing your order.

Bank Fees

  • Some banks may charge foreign transaction or cross-border fees depending on your location and currency.

  • These charges are applied by your bank and are not reimbursed by Fresh Scarfs.

  • For more information, please contact your bank directly.

Need Help?

If you haven’t received your order, tracking confirmation, refund, or return update, please get in touch:

📩 Email: support@freshscarfs.co

We’re here to assist you and ensure your shopping experience is smooth and reliable.