Shipping Policy

The available shipping methods, estimated delivery time, and any applicable costs will be displayed at checkout before you complete your purchase.

Orders are typically delivered within 2-4 business days (excluding customs clearance). During peak seasons, delivery may take longer. Fresh Scarfs is not responsible for delays caused by customs processing.

Order Tracking

Once your order is packed and shipped, you will receive an email with your tracking details.

• Tracking updates may take a few days to appear.
• You can also track your order by logging into My Account and navigating to My Orders.

Undeliverable Packages

If your package cannot be delivered due to an incorrect address, multiple failed delivery attempts, or any other reason, it will be returned to Fresh Scarfs.

For assistance, please contact us at support@freshscarfs.co.

Customs & Import Duties

• If your order exceeds the duty-free threshold of your country, additional import fees may apply at delivery.
• Fresh Scarfs does not cover these charges. Please check with your local customs office for details.
  

Bank Fees

Your bank may charge additional fees for cross-border transactions. Fresh Scarfs does not reimburse these fees.

For more details, please contact your bank.

If you have not received your order, refund, or return confirmation, please reach out to us at support@freshscarfs.co.