Shipping Policy

At Fresh Scarfs, we’re committed to delivering your orders safely, promptly, and with care. This Shipping Policy outlines the key information regarding processing times, shipping options, costs, and international delivery.

1. Order Processing

• Orders are processed Monday to Friday, excluding public holidays.

• Please allow 1–2 business days for order processing before shipment.

• During high-volume periods (sales, holidays), processing may take slightly longer.

2. International Shipping

We offer international shipping to many countries across Europe, via Freshscarfs.co 

• Standard International Delivery: Estimated 5–10 business days

• Shipping rates and times vary by destination and are calculated at checkout

• Customs duties and import taxes (if applicable) are the responsibility of the customer

3. Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can follow your order’s progress through the link provided.

4. Delivery Issues

If your package is delayed, lost, or damaged in transit:

• Please contact our team at support@freshscarfs.co

• Claims for lost packages must be submitted within 7 days of the estimated delivery date

5. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout. Fresh Scarfs is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

6. Contact Us

For any shipping-related inquiries, our customer support team is here to help:

Email: support@freshscarfs.co
Customer Support Hours: Monday to Friday from 10:00 to 18:00 [UTC+03:00]